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Privacy Policy

Last updated: July 1, 2026

What Livia is

Livia is an AI-powered real estate platform that helps agents and their clients search, compare, and evaluate property listings. This policy explains what we collect and how it is used — in plain language. We may update this policy from time to time; the date above reflects the current version.

Information we collect

  • Account information. When you sign up we collect your email address or phone number (and, if you use Google sign-in, your Google account email and name). Authentication is handled by Google Firebase.
  • Profile and preferences. Details you provide during profile setup — such as your name, role, and home-search preferences — so we can personalize results.
  • Search activity. Your searches and saved listings, used to improve your results and power features like curated shortlists.
  • Usage data. Standard technical information such as request logs, used for security, debugging, and reliability.

Shared briefing links

Agents can share curated listing briefings with clients via a private link. If you open one of these links, your activity on that page is tracked and shared with the agent who sent it. This includes:

  • How many times the page was viewed and time spent on it
  • Time spent viewing each individual listing
  • Thumbs up / thumbs down reactions and any feedback you leave
  • Tour requests you submit
  • Comments you post, along with the first name you provide

Comments and names are stored on our servers. Do not post anything on a shared briefing page that you would not want the sending agent to see.

Agent branding photos

Agents can upload a headshot and brokerage logo to brand the pages they share. These images are stored with our storage provider (Backblaze) and served through a content delivery network (BunnyCDN) from a publicly accessible URL — anyone with the link can view them. They also appear on briefing pages shared with clients. Only upload branding images you are comfortable being publicly visible.

How we use AI

Search queries and listing content may be processed by third-party large language model providers (via OpenRouter) to interpret searches, generate listing insights, and curate shortlists.

Service providers

We rely on a small set of subprocessors to run the service:

  • Vercel — application hosting
  • Neon — Postgres database (listings, share-link engagement, comments)
  • Google Firebase / Google Cloud — authentication and profile data
  • Backblaze and BunnyCDN — image storage and delivery
  • OpenRouter and its model providers — AI search and curation
  • Mapbox and Google Places — maps and location data
  • Transactional email providers — sign-in links and notifications

Listing data

Property listings are sourced from MLS data feeds. Listing information is provided by third parties and displayed as received; see our Terms of Service for the full MLS disclaimer.

Your choices

You can update your profile at any time from settings. To delete your account or ask about your data, you can contact us. Agents can revoke a shared briefing link at any time, which disables further access.

Contact

Livia is part of the Lab378 family. Questions about this policy can be sent to us via withlivia.com.

See also our Terms of Service.

Livia

Transforming the way people find and move into their dream homes with AI-powered solutions.

Part of the Lab378 Family

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MLS Data Disclaimer

Based on information submitted to the MLS GRID by Middle Tennessee Regional Multiple Listing Service as of 7/15/2026, 9:33 PM UTC. All data is obtained from various sources and may not have been verified by the broker or MLS GRID. Supplied Open House Information is subject to change without notice. All information should be independently reviewed and verified for accuracy. Properties may or may not be listed by the office/agent presenting the information.

IDX information is provided exclusively for consumers' personal non-commercial use, that it may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. Data is deemed reliable but is not guaranteed by MLS GRID, and the use of the MLS GRID Data may be subject to an end-user license agreement prescribed by the Member Participant's applicable MLS if any and as amended from time to time. Property locations as displayed on any map are best approximations only and exact locations should be independently verified.

AI Technology Disclaimer

This platform utilizes artificial intelligence technology to provide recommendations, insights, and assistance. While we strive for accuracy, AI systems may occasionally generate incorrect or incomplete information (known as "hallucinations"). All AI-generated content, recommendations, and analysis should be independently verified. Users are advised to confirm all property details, legal information, financial calculations, and other critical data with qualified professionals before making any decisions. Livia and its AI systems are not substitutes for professional real estate, legal, or financial advice.

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